First off, I should say the tripod arrived the next day. I also got a call from “Paul” making sure it arrived, again thanking and apologizing to me. I also just received this email.
Hi Adam, I’m the Project Manager at Vistek and I also head up Customer Relations. I have been working here for over 15 years and most of my years here were as Ron’s Executive Assistant. I have handled many transactions for Ron’s customers including Leo Baeck Day School. I was informed about your experience at Vistek and as I’m still shocked about the entire incident, I’m writing to apologize to you. I am truly sorry that you were not treated with the high standard of customer service that we expect from our sales and management team. There are no excuses. I know you originally called Ron to get started with your purchase and I’m sorry that he was out of the country at the time and I was away on vacation as well. There are few words I can offer in explanation however, I can ensure you that your experience has been addressed with all staff involved. I understand that we sent you a tripod this week and I hope you are pleased with the product. On behalf of Vistek, I wholeheartedly apologize to you and hope you will forgive us.
Well, that’s at least something. Don’t know if I’ll ever buy there again, but it’s better than ignoring the issue.